For payment of the advance to confirm the chosen estimate we accept the following payment methods: bank transfer, credit card (for Visa and Mastercard +3%, for America Express +4%); PayPal (+3.5%).

The balance of the holiday can be paid in two ways, depending on the type of flat chosen: in cash on delivery of the keys or by bank transfer at least 15 days before departure.

Before the deposit is paid, the customer will receive a confirmation email containing the code of his booking, all the details of the chosen quote and the details for making the deposit payment; within 48 hours of receiving the credit, our administrative office will send the travel document (booking confirmation) containing all the details of the property booked to the customer’s email.

On the island we have a dedicated staff member who is responsible for welcoming guests from the moment they arrive at the flat and throughout their stay. Approximately 48 hours prior to departure, the name and mobile phone number of the check-in operator will be communicated; the operator will be waiting for guests at the building where the booked flat is located.

We require a security deposit to guarantee the flat.You can pay this amount by cash card, credit card, debit card or PostePay, not in cash. The full amount will be returned after a thorough check-out if no damage is found or extra cleaning is needed. Normally, cancellation times are no longer than 3 to 4 working days.

Yes, for all accommodations that do not have a reception, an extra fee of 30 euro is required for handing over the keys between 9pm and midnight and 50 euro after midnight.

All prices quoted are with final cleaning included.

No mid-week cleaning service is included, unless expressly agreed with the guest during the quotation phase. The mid-week service is to be considered as an extra.

In all our flats we offer bed linen and towels for all our guests. Beach towels are not provided in the apartments.

All flats are equipped with a full kitchen and all necessary utensils: pots and pans, a set of plates and cutlery, glasses, a mocha or coffee machine.

In all our flats we offer a small welcome set with shampoo, shower foam and toilet paper for the first 24 hours. All flats also have a hairdryer.

Normally 2 sets of keys are handed out and must be returned at check-out. In the event of loss, a fee of between 50 and 100 euros will be charged for changing the locks; this varies depending on the flat chosen.

Dopo la conferma inviamo ai nostri clienti tutte le informazioni necessarie per raggiungere l’appartamento con la maggiore facilità possibile; sull’isola di Ibiza il servizio taxi è efficiente ed economico e la fermata in aeroporto è subito fuori l’uscita principale.

Non tutti i nostri appartamenti purtroppo dispongono di parcheggi privati gratuiti. I nostri assistenti potranno indirizzarvi a seconda dell’appartamento scelto presso parcheggi pubblici gratuiti o a pagamento, nel caso non fosse disponibile uno stazionamento privato.

In caso di necessità o urgenze, il nostro personale presente sull’isola è sempre reperibile, 24 ore su 24.

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For payment of the advance to confirm the estimate we accept the following payment methods: bank transfer, credit card (for Visa and Mastercard +3%, for America Express +4%); PayPal (+3.5%).

The balance can be paid in cash on delivery of the keys in Ibiza or by bank transfer at least 15 days before departure.

Prior to payment of the deposit, the client will receive a confirmation email containing the code of their reservation, all the details of the quote chosen and the details for making the deposit payment; within 48 hours of receiving the credit, our administration department will send the travel document (booking confirmation) containing all the details of the property booked to the client’s email.

On the island we have a dedicated staff member who is responsible for welcoming guests from the moment they arrive at the flat and throughout their stay. Approximately 48 hours prior to departure, the name and mobile phone number of the check-in operator will be communicated; the operator will be waiting for guests at the building where the booked flat is located.

Yes, we require a security deposit to guarantee the villa. You can pay this amount by credit or debit card, not in cash. The full amount will be returned after a thorough check-out if no damage is found or extra cleaning is needed. Normally the cancellation time does not take longer than 3 or 4 working days.

Yes, for all check-ins made after 9 p.m., a payment of 100 euros is required, to be paid directly to the operator handing over the keys.

All prices quoted are with final cleaning included.

It depends on the type of property, and when they are included they are expressly indicated in the quote.

In ala our villas we offer sets of linen and towels for all our guests. We do not provide beach towels.

Normally 2 sets of keys are handed out and must be returned at check-out. In case of loss, a fee of 50 to 100 euro will be charged for changing the lock

In case of need or emergencies, the House Manager in charge of the villa is on call 24 hours a day.

Depending on the needs of our guests, we offer a security service; this service is not included in the price and should therefore be considered as an extra.

Yes, we offer our customers the possibility of leaving their luggage free of charge in our office located just a few minutes from the airport.

When booking, we inform you in detail about the total amount to be paid and any additional charges to be paid locally, such as tourist tax, which must be paid in cash upon check-in and is equivalent to 2.20 euro per night per guest.

From the age of 16 it is compulsory to pay the tourist tax.

From the age of 16 it is compulsory to pay the tourist tax.

Most of our villas have electronic music equipment. However, it is not possible to organise parties in the villa and it is absolutely forbidden to play music after 10pm; we ask all our guests to respect the rules of the villa and the neighbourhood to avoid costly fines and complaints to the police.

Yes, it is possible. When you book, we will put you in touch with our concierge service, who will explain all the services we have available.

Once the booking is confirmed we will send our clients all the information they need to reach the villa as easily as possible; on the island of Ibiza the taxi service is efficient and cheap and the stop at the airport is just outside the main exit. There is always the possibility of private transfers for a fee for those interested.